The Office of Safety Recommendations and Communications ensures NTSB's vision and actions are accurately and effectively communicated to congressional stakeholders, victims of transportation accidents and their families, State and local government, the press, and the public. It manages the information flow and coordination with outside individuals and organizations regarding on-going activities and issues concerning the NTSB. The Office provides leadership in how the agency responds and coordinates with Congress, the press, and the public to ensure consistency and accuracy of the strategic positions and issues of the NTSB.
The Media Relations Division is responsible for the dissemination of information to the public and is the agency's point of contact for members of the public and the news media.
The Government Affairs Division responds to oral and written inquiries from Congress and other government entities regarding the NTSB mission.
The Safety Advocacy Division is responsible for developing and implementing advocacy programs to highlight and obtain support for Safety Board recommendations at the State level. This Division also manages Public Hearings and Board Member and staff speeches and presentation activity.
Transportation Disaster Assistance
The Transportation Disaster Assistance Division carries out the Board's statutory responsibilities to coordinate Federal assistance to victims and family members affected by major aviation accidents.
The Safety Recommendations Division ensures that the NTSB issues appropriate and effective recommendations, coordinates the “Most Wanted” program and the rest of the NTSB’s advocacy efforts at the federal and industry level, and tracks the acceptance rate of the NTSB’s recommendations, and also is responsible for policies, notation product review and quality control, mail control management, and Board Member product coordination. The Division ensures that NTSB’s writing style guide is applied to appropriate correspondence and reports.
The Digital Services Division is responsible for public and stakeholder engagement via digital media. Digital Services plans and implements digital strategies to highlight NTSB’s investigative and safety advocacy messages, and manages NTSB digital communications programs (web, social media, visual media)..