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In person - MR302 Managing Communications During an Aircraft Accident or Incident


The course will teach participants what to expect in the days immediately following an aviation accident or incident and how they can prepare for their role with the media.

ID Code MR302

Dates, Times, Location and Tuition

​October 26-27, 2022

​Oct. 26: 8:00 am - 5:00 pm ​

Oct. 27: 8:00 am - 12:30 pm (optional accident scenario workshop: 1:00 pm - 4:00 pm)

 Course Agenda will be sent a week prior to start date.

NTSB Training Center • 45065 Bles Park Drive • Ashburn, Virginia 20147 

  • ​$995 early registration (September 26, 2022)
  • $1,025 registration (after September 26, 2022) ​​​


This course is fully subscribed and registration is now closed.  Please contact Peter Knudson at peter.knudson​@ntsb.gov​ for information regarding the waitlist and future offerings.  

​​​Please review the NTSB Visitor Requirements prior to your visit to the NTSB Training Center. It is your responsibility to read and fully comply with these requirements. Failure to comply will result in you being denied access to the Training Center. Refunds will not be granted to those who do not comply with these requirements. No exceptions!

If you have questions regarding the COVID-19 Requirements, please ema​il Matthew Putnam max.green​@ntsb.gov


  • How the National Transportation Safety Board organizes an accident site and what can be expected in the days after an aviation disaster from the NTSB, FAA, other federal agencies, airline, airport, media and local community
  • Strategies for airline and airport staff to proactively manage the communication process throughout the on-scene phase of the investigation
  • How the NTSB public affairs officers coordinate press conferences and release of accident information and what information the spokespersons from the airport and airline will be responsible to provide to the media
  • Making provisions for and communicating with family members of those involved in the accident
  • Questions and requests likely encountered from the airlines, airport staff, family members, disaster relief agencies, local officials and others

​Comments from course participants

See the 235 organizations from more than 30 countries that have sent staff to attend this course

Performance Results

Upon completion of this course the participant will be able to

  • ​​Be better prepared to respond to a major aviation disaster involving a flight departing from or destined for participant’s airport
  • Demonstrate greater confidence in fielding on-scene questions about the many aspects of the investigation and its participants, including what types of specific information may be requested
  • Identify the appropriate Public Affairs roles for the various organizations involved in an accident investigation
  • Be more productive in the first few hours after an aviation disaster by understanding which tasks are most important and why
  • Perform job responsibilities more professionally and with greater confidence given the knowledge and tools to manage the airport communications aspect of a major aviation disaster

Who May Attend

This course is targeted to who, in the event of an aviation disaster, will need to provide a steady flow of accurate information to media outlets and/or other airport, federal or local authorities.

  • Communications professionals representing airports, airlines, business aviation operators and others in the aviation community
  •  Potential participants in an NTSB investigation: Investigative and safety personnel employed by airframe, engine or component manufacturers, airlines, civilian and military agencies, and related labor unions
  • Investigators from the NTSB and other accident investigation authorities/commissions worldwide
  • Members of the academic community attending for research purposes (on a space-available basis)

More Information

Contact us at max.green​@ntsb.gov.