NTSB Identification: CEN11LA092
Scheduled 14 CFR Part 121: Air Carrier operation of AMERICAN EAGLE AIRLINES INC
Accident occurred Tuesday, November 23, 2010 in Madison, WI
Probable Cause Approval Date: 10/17/2011
Aircraft: EMBRAER EMB-145LR, registration: N678AE
Injuries: 1 Serious,48 Uninjured.

NTSB investigators may not have traveled in support of this investigation and used data provided by various sources to prepare this aircraft accident report.

A wheelchair-designated passenger wearing an ankle brace was instructed to remain seated and wait for assistance that would be provided after the other passengers had deplaned. Despite these instructions, the passenger attempted to deplane without assistance and without the aid of her crutches, which had been stowed in the crew closet for the flight. While walking down the aisle of the airplane's cabin, the passenger fell near the forward galley and broke both of her ankles.

The National Transportation Safety Board determines the probable cause(s) of this accident to be:

The passenger's decision to deplane without assistance despite having a preexisting condition that limited her mobility.

Full narrative available

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