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Managing Communications Following a Major Transportation Accident
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 Managing Communications Following a Major Transportation Accident

Back to the Schedule of Courses 2019

NTSB Training Center 


Managing Communications Following a Major Transportation Accident


In partnership with the NTSB Media Relations Division, this on-demand course will teach participants what to expect in the days immediately following a major transportation accident and how they can prepare for their role with the media. This course will be customized to focus on any one of the following transportation accident modes: Aviation, Marine, or Surface Transportation (Highway, Railroad, Pipeline and Hazardous Materials).

ID Code


Class Size

Up to 50


One day (up to 8 hours of instruction)


This on-demand course may be delivered at any location specified by the requester.




  • How the National Transportation Safety Board organizes an accident site and what can be expected in the days after a major transportation accident from the NTSB, other federal agencies, print and broadcast media outlets, and the local community.
  • Strategies to proactively manage the communication process throughout the on-scene phase of the investigation.
  • How the NTSB media relations officers coordinate press conferences and release of accident information and what information the spokespersons from impacted organizations will be responsible to provide to the media.
  • Making provisions for and communicating with family members of those involved in the accident.
  • Questions the transportation communication professionals should be prepared to address from the NTSB, family members, disaster relief agencies, print and broadcast media outlets, local officials and others.

Performance Results

Upon completion of this course the participant will be able to:

  • Be better prepared to respond proactively on numerous fronts to a major transportation accident.
  • Demonstrate greater confidence in fielding on-scene questions about the many aspects of the investigation and its participants, including what types of specific information may be requested.
  • Identify the appropriate Media Relations roles for the various organizations involved in an accident investigation.
  • Be more productive in the first few hours after an aviation disaster by understanding which tasks are most important and why.
  • Perform job responsibilities more professionally and with greater confidence given the knowledge and tools to manage the communications aspect of a major transportation disaster.

Target Audience

  • This course is targeted to those within the transportation and emergency response community who, in the event of a major transportation accident, will need to provide a steady flow of accurate information to print and broadcast media outlets, disaster relief agencies, federal, state and local officials, and others. Participants need not have "media relations" as their primary job function.

Certificate of Training

A personalized certificate of training signed by the NTSB Chairman will be provided to each participant at the conclusion of the course.

Point of Contact

To learn more about this offer and to obtain a cost estimate for delivery at the location and venue of your choice, please contact Peter Knudson at 202-314-6100 or by email at

More Information

Email or call (571) 223-3939