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Managing Communications During an Aircraft Accident or Incident - PA302
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 Managing Communications During an Aircraft Accident or Incident - PA302

Back to the Schedule of Courses 2019

NTSB Training Center 


Managing Communications During an Aircraft Accident or Incident


Airports Council International - North America (ACI-NA)


The course will teach participants what to expect in the days immediately following an aviation accident or incident and how they can prepare for their role with the media.

ID Code


Dates and Tuition

October 24-25, 2019

$1034 early registration, by September 24, 2019
$1134 late registration, between September 25 and October 20, 2019

We are no longer accepting offline payments.

Note:  payment must be made at time of registration.


Day 1: 8:30am – 5pm

Day 2: 8:30am – 12:15 pm (Optional accident scenario workshop from 1:00 – 3:00 pm)


NTSB Training Center • 45065 Bles Park Drive • Ashburn, Virginia 20147


OPEN. Applications are now being accepted.

Apply to Attend





  • How the National Transportation Safety Board organizes an accident site and what can be expected in the days after an aviation disaster from the NTSB, FAA, other federal agencies, airline, airport, media and local community
  • Strategies for airline and airport staff to proactively manage the communication process throughout the on-scene phase of the investigation
  • How the NTSB public affairs officers coordinate press conferences and release of accident information and what information the spokespersons from the airport and airline will be responsible to provide to the media
  • Making provisions for and communicating with family members of those involved in the accident
  • Questions and requests likely encountered from the airlines, airport staff, family members, disaster relief agencies, local officials and others

Comments from course participants
See the 235 organizations from more than 30 countries that have sent staff to attend this course

Performance Results

Upon completion of this course the participant will be able to:

  • Be better prepared to respond to a major aviation disaster involving a flight departing from or destined for participant’s airport
  • Demonstrate greater confidence in fielding on-scene questions about the many aspects of the investigation and its participants, including what types of specific information may be requested
  • Identify the appropriate Public Affairs roles for the various organizations involved in an accident investigation
  • Be more productive in the first few hours after an aviation disaster by understanding which tasks are most important and why
  • Perform job responsibilities more professionally and with greater confidence given the knowledge and tools to manage the airport communications aspect of a major aviation disaster

Who May Attend

  • Investigators from the NTSB and other accident investigation authorities/commissions worldwide
  • Potential participants in an NTSB investigation: Investigative and safety personnel employed by airframe, engine or component manufacturers, airlines, civilian and military agencies, and related labor unions
  • Members of the academic community attending for research purposes (on a space-available basis)


Area hotels and restaurants


Washington Dulles International (IAD): 10 miles
Washington Ronald Reagan National (DCA): 30 miles
Baltimore/Washington International (BWI): 60 miles

More Information

Email or call (571) 223-3939