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Please read the following information carefully.

Transcript Requests

The Training Center will maintain a transcript for every participant.  These records will be maintained for ten (10) years.

The Training Center does not accept phone or e-mail requests for transcripts. Transcript requests must be signed by the individual students (or former student) and will only be issued after receipt of a written request submitted via fax or mail.

All transcript requests will be processed within ten (10) business days. Up to two transcripts will be processed free of charge, per student, per calendar year. An administrative fee of $15 will be charged for each additional transcript.

To obtain a transcript or have one mailed to another organization, a Transcript Request form should be submitted:http://www.ntsb.gov/TC/courseinfo/transcriptrequest.pdf

Alternatively, a letter may be submitted with the following information: Full name(s) used for registration Home address Daytime phone E-mail address (if available) Month and day of birth (i.e. July 4 = 07/04) Name and address of the organization to which the transcript should be sent Signature

Submit the letter by fax or mail:

FAX: (571)366-9654
MAIL: NTSB Training Center
Office of the Registrar
45065 Riverside Parkway
Ashburn, VA 20147-4287

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Eligibility

Those applying to attend a course should meet the admission criteria as defined in the "Who May Attend" section of the course description. Those unsure about eligibility to attend a particular course should contact StudentServices@ntsb.gov. All inquiries are welcomed and will be replied to as expeditiously as possible.

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Tuition

As is common practice among many other federal programs offering training to federal and non-federal individuals and entities, tuition serves to offset all or a portion of the course cost. Tuition varies by course and by payment date, and is based on development and delivery costs. The NTSB Training Center does not offer reduced tuition rates. A late processing fee of $100 will be assessed for each course application.

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Applications and Payments

Please read the course description carefully since it contains registration, tuition payment information and deadlines, offline registration processing fee, and invoice processing fee.

Students requesting to pay via an invoice must submit full payment by the payment deadline, or they must register for their course online and pay online. Students are not registered until full payment is received.

Please refer to the invoice, if requested, and/or the course description for specific deadline for payment and online registration. Course aplications that are received after the registration deadline will not be processed.

Applications via online registration system

The following forms of payment are accepted via online registration: American Express, MasterCard, VISA, Diners Club, Discover, debit card and business or personal check (enter the routing number and account number and the check will be processed electronically). There is no processing fee for applications submitted through the online system. Please access the link below for online application and payment,
http://www.ntsb.gov/tc/forms.htm

Applications submitted via fax or mail

A $100 processing fee will be charged for all applications submitted via fax or email.  A tuition invoice can be ordered for a $25 processing fee.  To request for an invoice for payment processing, please send your course application to Studentservices@ntsb.gov, or fax your course application to Student Services at, 202-459-9357.  An invoice will be issued to you within 7 days.
The Training Center does not have the facilities to process cash transactions and will not accept cash. Acceptable forms of payment are: American Express, MasterCard, VISA, Diners Club, Discover, check, wire transfer, money order and IPAC (for U.S. federal employees only).  When U.S. Federal agencies use IPAC as method of payment, the agency must provide Agency Location Code (ALC) and Treasury Appropriation Fund Symbol (TAFS) on course application form.   

  • Applications submitted without full payment will not be processed.
  • Effective October 1, 2013, all offline course applications that contain credit card payment data must be faxed to Interior Business Center (IBC), at 303-969-7195.  Please do not fax your credit card information to the Training CenterOnce your payment is processed by IBC, the Training Center will send you your registration confirmation notice.  Please contact StudentServices@ntsb.gov to follow up on your status of registration and payment if you don't receive a confirmation notice within 10 business days.
  • Those paying with a credit card outside the online system will receive a receipt by email or by fax upon request. To inquire about a receipt, please email StudentServices@ntsb.gov
  • A receipt will not be issued to those who pay with a check or money order. The cancelled check will serve as proof of payment.
  • To obtain the discounted tuition for early registration, the application with payment must be received no later than the last day for early registration (as indicated in the course description).
Those residing outside the United States wishing to remit funds by means other than those listed above should contact the Office of the Registrar, at StudentServices@ntsb.gov. An invoice that contains the NTSB wire transfer instructions will be issued for a $25 processing fee.

Applications submitted by mail

A $100 processing fee will be charged for all applications submitted by mail.  A tuition invoice can be ordered for a $25 processing fee.  To request for an invoice for payment processing, please send your course application to Studentservices@ntsb.gov, or fax your course application to Student Services at, 202-459-9357.  An invoice will be issued to you within 7 days.

  • Complete NTSB Course Registration Form and Invoice for Tuition (if requested). 
  • Mail complete package to:

Interior Business Center
7301 W. Mansfield Avenue, MSD-2770
ATTN: Collections Officer

Denver, CO 80235

Course application form can be accessed at this link, http://www.ntsb.gov/tc/forms.htm

For all other inquiries or for customer service matters, please contact Studentservices@ntsb.gov

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Cancellations and Refunds

The Training Center will not be able to accept substitution and transfer requests. If you are unable to attend, please complete the Cancellation/Refund Request Form as soon as you can, or by 3 business days prior to the first day of the course. There is a processing charge of $100 for all refund requests. Only refund requests that meet the deadline will be honored. The Training Center will not be able to refund your payments for not attending!

To request for a refund, use the Cancellation/Refund Request Form.

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Unscheduled Class Cancellations

The NTSB Training Center is open from 8:00 am to 5:00 pm, Monday through Friday, except on holidays observed by the U.S. federal government. Exceptions to the Training Center's normal operating schedule may be made in the case of inclement weather or civil emergency. In addition, since some of those who instruct at the Training Center are active transportation accident responders, there is the possibility that a class could be cancelled in the event of a major transportation disaster.

In the event that a course is cancelled because of extreme weather, civil emergency or a major transportation disaster, the NTSB will, at its discretion: Issue a pro-rated tuition refund, or Allow the participant to attend the missed days during the next scheduled course.

The NTSB will not, however, be liable for any loss that the student incurs due to the cancellation. This includes, but is not limited to, all expenses for lodging and transportation. Before purchasing a non-refundable airfare, it is recommended that the student be advised by a travel professional or airline representative of the change/cancellation penalties associated with such restricted tickets.

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Special Needs

Registrants with disabilities or registrants with special dietary needs are encouraged to contact the Training Center in advance at StudentServices@ntsb.gov or 571-223-3900 so reasonable accommodations may be made.

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Certificate of Training

Each participant completing all sections of a course will receive a Certificate of Training signed by the NTSB Chairman. Participants are encouraged to review the confirmation letter (sent by email) to ensure that the name printed there is exactly as it should appear on the Certificate. Any changes should be sent to StudentServices@ntsb.gov. Effort will be made to distribute training certificates at conclusion of each course. Participants whose payments are not up-to-date will not receive a Certificate of Training at the conclusion of their course work. A $15 processing fee will be charged for a duplicate copy of a signed training certificate.

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Class Hours

Registration opens 45 minutes before class starts on the first day of the course. Normal class hours are 8:30 am to 4:30 pm, unless otherwise indicated. Note: Travel arrangements should be made to allow for participation in all sections of the course.

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Food Service

Tuition typically includes a complete catered lunch; beverages are provided in the morning and afternoon.

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Attire

Appropriate attire is business casual or your organizational uniform, and is entirely your preference. To accommodate different tastes in room temperature, it is recommended to dress in layers.

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Internet Access and Course Materials

The NTSB Training Center is equipped with electrical power and has non-secure WiFi and cable connection available in the auditorium. Please note that none of the presentations or resource materials will be provided in printed format. You are encouraged to bring a laptop computer to class; however, photos and videotaping of class materials are prohibited.

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Accommodations 

A list of hotels and restaurants (some hotels offer special rates for NTSB Training Center participants) has been provided for the convenience of those requiring accommodations. The Training Center does not have any contractual obligations with area hotels.

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09/19/2013

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