This course will explore a number of unique challenges in the provision of family assistance following a transportation disaster.  Participants will examine management skill sets necessary to successfully manage the family assistance process within the highly dynamic post-disaster environment, such as decision-making, crisis communication, and knowledge of resources.

June 8-9, 2011
$730 for all applications with payment received by May 8, 2011
$802 for all applications with payment received May 9 - May 30, 2011
$852 for all applications submitted between May 31 and 12:00 pm (noon) ET on June 7, 2011
$50 processing fee will be added to tuitions for all offline applications.  A tuition invoice can be ordered for a $15 processing fee.  All payments must be received by June 7 or admission will be denied.   

• Key techniques for effective family assistance leadership in disaster situations
• Practical strategies for disaster crisis management
• Managing family assistance operations
• Integrating lessons learned from recent disasters into the next generation of family assistance operations
• Exercise: Participants will establish and operate a Family Assistance Center

• Define an integrated model of disaster family assistance
• More effectively manage family assistance responses using crisis management tools
• Communicate with family members on complex and difficult topics
• Define crisis leadership skills necessary to effectively work in an emotionally charged environment

• Commercial transportation industry officials, particularly those that are in a position to set or influence policy, or have a family assistance role during transportation disasters
• Representatives of federal agencies, particularly those that have a role in transportation disaster response
• Representatives of non-governmental and/or private agencies that have a legitimate and recognized transportation disaster response role
• Members of the academic community attending for research purposes (on a space-available basis)

Email TrainingCenter@ntsb.gov or call (571) 223-3900

Courses, forums and symposia are added to the schedule throughout the year.  Subscribe to the e-newsletter to learn about upcoming events and new programs: http://www.ntsb.gov/TC/list/list.htm