1. Introduction
The Digital Government Strategy is aimed at building a 21st
century government that works better for the American people. The strategy's
three primary goals are to:
- Enable
the American people and an increasingly mobile workforce to access
high-quality digital government information and services anywhere,
anytime, on any device.
- Ensure
that as the government adjusts to this new digital world, we seize the
opportunity to procure and manage devices, applications, and data in
smart, secure, and affordable ways.
- Unlock
the power of government data to spur innovation across our nation and
improve the quality of services for the American people.
2. Digital Government Strategy Implementation Report
The National Transportation Safety Board (NTSB) has
addressed the Digital Government Strategy actions as follows.
Objective 1: Make Open Data, Content, and Web APIs the New Default
1.2. Ensure all new IT systems follow the open data, content, and web API
policy and operationalize agency.gov/developer pages
Overall Status:
In-progress
Status Description:
New systems will be built to follow open data, content, and API guidelines, and
the ntsb.gov/developer page will be created to identify those systems and
services provided.
Objective 2. Make Existing High-Value Data and Content Available through
Web APIs
2.1. Engage with customers to
identify at least two existing major customer-facing services that contain
high-value data or content as first-move candidates to make compliant with new
open data, content, and web API policy.
Overall Status:
Completed
Status Description:
The NTSB has routine engagement with customers to identify high-value data and
information.
2.2. Make high-value data and content in at least two existing, major
customer-facing systems available through web APIs, apply metadata tagging and
publish a plan to transition additional high-value systems
Overall Status:
Completed
Status Description:
The NTSB publishes at least two customer-facing data sets to Data.gov. The NTSB
has plans to transition additional high-value data to new or upgraded systems
that follow open data, content, and web API policy.
Objective 4. Establish Intra-Agency Governance to Improve Delivery of
Digital Services
4.2. Establish an agency-wide governance structure for developing and
delivering digital services
Overall Status:
In-progress
Status Description:
The guiding principles for this initiative
to reinforce a governance structure for developing and delivering digital
services and managing data are:
- Better serving the Agency’s customers
- Sharing ideas, solutions, and best
practices across the Agency
- Offering more cohesive processes for
the delivery of digital services
- Ensuring cost effective delivery of
services
- Ensuring digital services provide
value
As a first phase,
the scope of authority includes the agency website and data publishing.
PROPOSED DIGITAL SERVICES
GOVERNANCE STRUCTURE
|
Scope
|
Program Aspect(s)
|
Responsible Organization(s)
or Position(s)
|
Responsible Office
|
|
Privacy
|
Operational and
Policy
|
Chief Privacy
Officer, and Records Management
|
Office of the Chief
Information Officer
|
|
IT Security
|
Operational
|
Information Systems
Security Officer and Chief Information Officer
|
Office of the Chief
Information Officer
|
|
Data management
|
Strategic and
operational
|
Enterprise
Architect, Chief Technical Officer
|
Office of the Chief
Information Officer
|
|
Data publishing
|
Tactical and
operational
|
Enterprise Architect
|
Office of the Chief
Information Officer
|
|
Website content
coordination
|
Strategic and
operational
|
Chief of Digital
Services
|
Office of Safety
Recommendations & Communications
|
|
Website content management
|
Tactical and
Operational
|
Chief of Digital
Services, Web Content Developer
|
Office of Safety
Recommendations & Communications
|
|
Accessibility of
Digital Content
|
Strategic, Tactical,
and Advisory
|
Accessibility Lead
|
Office of the
Managing Director
|
|
Web and social media
platform usage
|
Tactical and
Operational
|
Chief of Digital
Services
|
Office of Safety
Recommendations & Communications
|
|
Release of
information and information quality
|
Strategic, Tactical,
and Advisory
|
Office of Safety
Recommendations & Communications Leadership Team
|
Office of Safety
Recommendations & Communications
|
|
Branding Management
for web, products, and social media
|
Strategic and
operational
|
Chief of Digital
Services, Visual Information Specialist
|
Office of Safety
Recommendations & Communications
|
|
Counsel
|
Advisory
|
General Counsel
|
General Counsel
|
Objective 5. Shift to an Enterprise-Wide Asset Management and Procurement
Model
5.2. Develop an enterprise-wide inventory of mobile devices and wireless
service contracts
Overall Status: Completed
Status Description:
All mobile devices are managed within
the Office of the Chief Information Officer under one wireless service contract
(a second wireless contract is maintained for coverage in Alaska). The inventory and management of all mobile
devices are handled with Microsoft Intune in the case of cellular digital
assets, and Microsoft Active Directory in the case of laptop computing assets.
5.3. Evaluate the government-wide contract vehicles in the alternatives
analysis for all new mobile-related procurements
Overall Status: In Progress
Status Description: The Office of the Chief Information Officer coordinates procurements through the Acquisitions office to evaluate government-wide contract vehicles.
Objective 6. Deliver Better Digital Services Using Modern Tools and
Technologies
6.3. Ensure all new digital services follow digital services and customer
experience improvement guidelines
Overall Status: In-progress
Status Description:
The NTSB established several working groups to evaluate the effectiveness of
its high-value customer-facing services and products (investigation reports,
safety recommendations, etc.) and to recommend improvements. These improvement
recommendations inform the development of new digital services, including
social media usage and a major website redesign. NTSB s OCIO is working in
partnership with OSRC’s Digital Services Division and all other NTSB offices to
develop a digital transformation strategy in order to provide improved digital
services and customer focused digital environment.
Objective 7. Improve Priority Customer-Facing Services for Mobile Use
7.1. Engage with customers to identify at least two existing priority
customer-facing services to optimize for mobile use.
Overall Status:
Completed
Status Description:
Agency customers were interviewed during the project to evaluate the effectiveness
of its high-value customer-facing services and products.
7.2. Optimize at least two existing priority customer-facing services for
mobile use and publish a plan for improving additional existing services
Overall Status:
Completed
Status Description:
The agency website and social media platforms support mobile use. Further
responsive design enhancements are integral to the new website project.
Objective 8. Measure Performance and Customer Satisfaction to Improve
Service Delivery
8.2. Implement performance and customer satisfaction measuring tools on all
.gov websites
Status: Completed
Status
Description:
NTSB.gov has implemented analytics tools to monitor performance, and the agency
receives customer feedback via a website contact form as well
