NTSB Identification: CHI86IA121.
The docket is stored on NTSB microfiche number 31807.
Scheduled 14 CFR AVIATION SALES COMPANY
Incident occurred Thursday, April 17, 1986 in DETROIT, MI
Aircraft: BOEING 727-231, registration: N64324
Injuries: 102 Uninjured.

NTSB investigators used data provided by various sources and may not have traveled in support of this investigation to prepare this aircraft incident report.

WHILE TAXIING FOR TAKEOFF A MALE PAX PANICKED AND SHOUTED 'OPEN THE DOOR!' DURING A SMOKE-IN-THE-CABIN OCCURRENCE (OVERHEATED A/C PACK). THE LEAD FA MISTOOK THIS 'INSTRUCTION' AS COMING FROM THE COCKPIT AND OPENED AN EXIT DOOR. PASSENGERS INTERPRETED HER ACTION AS CLEARANCE TO OPEN ANOTHER DOOR AND BEGAN TO EVACUATE. 21 PAX EVACUATED BEFORE THE CAPTAIN INTERVENED. TWO FLT ATTENDANTS WERE ON STRIKE AT THE TIME AND THE FLTS WERE BEING STAFFED BY SUPERVISORS AND NEW HIRES. THE LEAD FA ON THIS FLT WAS A SUPERVISOR WITH NO RECENT DAY-TO-DAY CABIN SUPERVISION EXPERIENCE.

The National Transportation Safety Board determines the probable cause(s) of this incident to be:

UNSAFE/HAZARDOUS CONDITION WARNING..PREMATURE..PASSENGER

The National Transportation Safety Board determines the probable cause(s) of this incident to be:

MAINTENANCE,REPLACEMENT..INADEQUATE..COMPANY MAINTENANCE PERSONNEL

The National Transportation Safety Board determines the probable cause(s) of this incident to be:

INSTRUCTIONS,WRITTEN/VERBAL..MISJUDGED..FLIGHT ATTENDANT


Contributing Factors

AIR COND/HEATING/PRESSURIZATION..FAILURE,PARTIAL


Contributing Factors

PANIC..OTHER PERSON


Contributing Factors

INADEQUATE SURVEILLANCE,INSUFFICIENT STAFF..COMPANY/OPERATOR MGMT


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