NTSB Identification: CHI00WA045
Accident occurred Monday, December 13, 1999 in LONDON, United Kingdom
Aircraft: Boeing 777-222, registration: N786UA
Injuries: 1 Serious,5 Minor,185 Uninjured.

This is preliminary information, subject to change, and may contain errors. The foreign authority was the source of this information.

On December 13, 1999, at 1032 Greenwich Mean Time (GMT), a Boeing 777-222, N786UA, operated as Flight 938, by United Airlines, Incorporated, encountered turbulence during a descent from Flight Level 380 to London Heathrow Airport, London, England. The aircraft was descending through 17,000 feet msl when it entered an overcast cloud layer. The seatbelt sign was on at the time of the accident. Of the 13 flight attendants aboard the aircraft, 5 reported minor injuries, and one sustained a broken leg. The 3 flight crewmembers and all 175 passengers reported no injuries. The CFR Part 121 passenger flight was operating on a flight plan. Flight 938 originated from O'Hare International Airport, Chicago, Illinois, at 2119 central standard time (CST), en route to London Heathrow Airport, London, England.

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