NTSB Identification: FTW97LA177.
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Scheduled 14 CFR operation of FRONTIER AIRLINES, INC.
Accident occurred Sunday, May 04, 1997 in DENVER, CO
Probable Cause Approval Date: 04/10/1998
Aircraft: Boeing 737-201, registration: N217US
Injuries: 1 Serious,96 Uninjured.

NTSB investigators may not have traveled in support of this investigation and used data provided by various sources to prepare this aircraft accident report.

The parked airplane was ready for pushback when the 'B' flight attendant told the 'A' flight attendant that a thru passenger had reported the cabin cleaning crew had mistakenly removed his child's stuffed animal and he wanted it returned. The 'A' flight attendant opened the forward entry door after the jetway had backed away from the airplane. Either losing his balance or not realizing the jetway had backed away, he fell 8 feet, 3 inches to the tarmac below, fracturing both wrists, his jaw, and sustaining a concussion. According to the company's chief flight attendant, the injured flight attendant violated company policy and procedures by opening the cabin door prior to the jetway being placed in position.

The National Transportation Safety Board determines the probable cause(s) of this accident to be:

The flight attendant's failure to assure that the jetway was placed in the proper position prior to opening the forward cabin entry door.

Full narrative available

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