NTSB Training Center.


Managing Communications Following an Aircraft Accident or Incident


Airports Council International - North America (ACI-NA)


The course will teach participants what to expect in the days immediately following an aviation accident or incident and how they can prepare for their role with the media.

ID Code


Date, Tuition
and Fee

October 13-14, 2011
$730 for all applications with payment received by September 13, 2011
$802 for all applications with payment received September 14 – October 4, 2011
$852 for all applications with payment submitted between October 5 and
12:00 pm (noon) ET on October 12, 2011
$50 processing fee will be added to tuitions for all offline applications. A tuition invoice can be ordered for a $15 processing fee.  All payments must be received by October 12 or admission will be denied.


9:00 am – 5:00 pm


NTSB Training Center • 45065 Riverside Parkway • Ashburn, Virginia 20147


OPEN. Applications are now being accepted.

Apply to Attend

October 13-14, 2011




  • How the National Transportation Safety Board organizes an accident site and what can be expected in the days after an aviation disaster from the NTSB, FAA, other federal agencies, airline, airport, media and local community
  • Strategies for airline and airport staff to proactively manage the communication process throughout the on-scene phase of the investigation
  • How the NTSB public affairs officers coordinate press conferences and release of accident information and what information the spokespersons from the airport and airline will be responsible to provide to the media
  • Making provisions for and communicating with family members of those involved in the accident
  • Questions and requests likely encountered from the airlines, airport staff, family members, disaster relief agencies, local officials and others

> Comments from course participants
> See the 199 organizations from 28 countries that have sent staff to attend this course

Performance Results

Upon completion of this course the participant will be able to:

  • Be better prepared to respond to a major aviation disaster involving a flight departing from or destined for participant’s airport
  • Demonstrate greater confidence in fielding on-scene questions about the many aspects of the investigation and its participants, including what types of specific information may be requested
  • Identify the appropriate Public Affairs roles for the various organizations involved in an accident investigation.
  • Be more productive in the first few hours after an aviation disaster by understanding which tasks are most important and why
  • Perform job responsibilities more professionally and with greater confidence given the knowledge and tools to manage the airport communications aspect of a major aviation disaster

Who May Attend

This course is targeted to those who, in the event of an aviation disaster, will need to provide a steady flow of accurate information to media outlets and/or other airport, federal or local authorities.


Area hotels and restaurants


Washington Dulles International (IAD): 10 miles
Washington Ronald Reagan National (DCA): 30 miles
Baltimore/Washington International (BWI): 60 miles

More Information

Email TrainingCenter@ntsb.gov or call (571) 223-3900